FRIQUENTLY ASKED QUESTIONS

Sorry not at this time. Active Style Bulgaria is currently 100% online. We do offer a flexible returns policy on all our items and our customer service team will be happy to help you with any advice on any of the products we stock and/or sizing/fit questions. Email us at info@activestyle.bg

We want you to be able to buy with confidence from us, so if you buy something and you're not totally happy with it, for whatever reason, we will be happy to exchange or refund you, providing you process your return request within 30 days of placing your order and the item is returned to us unused and in the same condition it was sent to you with all tags/labels and packaging (if appropriate) attached. The returned items must come back in a suitable condition for resale; this means no marks from deodorant/foundation/lipstick, or covered in pet hair etc..bg and we will be happy to help.See INFORMATION - ''RETURN / EXCHANGE"

We aim to process refunds within 7 days of receiving your items back. You will receive an e-mail notification when this has been processed. If you have not received any notification within 7 days of the items being received back to us then please contact customer support quoting your return authorisation number and original order number and we will come back to you.

If you think you have a fault with your item or it is damaged, please get in contact as soon as you notice it! The brands we stock are of premium quality and we also quality check each item before we send it, but sometimes unfortunately there are manufacturing errors as with anything. If you notice any damage or a fault, please email us at info@activestyle.bg along with your order number and images showing the defective product clearly. From there, we can evaluate the situation and work out the best possible way to remedy the situation as quickly as possible.

Pilling only occurs through abrasion of the fabric. This can happen through use or (more commonly) through the washing process. It can happen on almost any fabric although more likely on soft fabric items like jumpers / sweatshirts. Brand new items are also generally more susceptible to show pilling early on as some of the looser threads from manufacture come loose when exposed to friction (like in the washing machine) and form little balls on the surface. The most common way of preventing pilling on clothing is to turn your items inside out before you wash them on a gentle cycle with a lightly loaded washing machine. This single action will almost remove the possibility of pilling in one simple step. You could also avoid using a washing machine altogether: hand washing is gentler on clothing and stops excessive damage to the fibres.

We only have the highest quality sportswear and active lifestyle clothing. All brands we work with use four-way seams in their leggings. This makes them of higher quality and guarantees your comfort much more than the brands that offer lower class leggings. Our brands create products that last for a long time without any problems and that is why the wedges that we offer are at a higher price than some competitors. Follow each brand's care instructions to ensure your clothes remain perfect. Be sure to turn the clothes inside out if you are washing in the washing machine. We recommend that you apply handwashing in cool water for a longer perfect look.